Service Providers Think Ahead

Customer Success Story

With Industry 4.0 monitoring solution from Schaeffler

The maintenance management function of long-established Polish company Albeco uses the digital monitoring solution Schaeffler OPTIME to simplify and accelerate its daily service operations. The company uses the OPTIME app to assist in this process, which enables customer data to be created and managed with minimal effort. This establishes a knowledge advantage which does not require on-site presence, allowing the responsible maintenance personnel to act swiftly in making the right decisions. And the value of this digital solution: Simply unbeatable.

“OPTIME is a great solution for modern, dynamically developing production companies. For us, it is a perfect product.”
Anna Konopka-Rozwadowska
Chief Executive Officer at Albeco

 
“With OPTIME from Schaeffler, we can serve our customers better. By the way, this opens up new business areas for us as a service provider.Our customers are satisfied. And naturally, so are we.”
Jakub Burdajewicz
Expert for Condition Monitoring Service
  • Benefits
  • Challenge
  • Solution & What's Special
  • Technical Details
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  • Contact

Benefits

  • All customer data available at a glance with just one app

  • Reduced travel to the customer thanks to digital data management

  • More efficient planning of maintenance measures, staff, and replacement part procurement

  • Increased customer satisfaction thanks to greater security and good conditions

Challenge

“The greatest challenge lies in dispelling the misperception that machine diagnosis is not required. Presenting a convincing case to customers on the benefits of predictive maintenance is a top priority for us,”

states Jakub Burdajewicz, Service Expert for Condition Monitoring
 

“The technical challenge lies in monitoring the multitude of machines involved in complex production processes. Managing the vast amount of customer data and minimizing on-site visits to customer sites are of the essence here,”

he continues.
Albeco sought assistance on this matter from preferred partner Schaeffler.

Solution


 

What's special

The sensors monitor the machinery and equipment at the customer’s site. The gateway receives the data from the sensors and transfers these to the Schaeffler cloud. OPTIME detects problems, alarms accordingly and provides information about the possible cause of the problem. Expert knowledge of condition monitoring is not required as this knowledge is already integrated in OPTIME in the form of Schaeffler know-how.

“We have introduced telephone conferences in place of diagnostic visits, so that customer queries can always be answered.”
Anna Konopka-Rozwadowska
Chief Executive Officer at Albeco

 

 

 

Technical Details

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